Technical Support
help with product installation, data updates, or resolving software issues.

Product Support
questions or issues related to product content.

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Please browse our most frequently asked support questions before you contact Technical Support.

Color Wiring Diagrams Can't Be Opened, Don't Print Properly, Blank Screens, Tabs Don't Work = IE9 IMPORTANT: Some users have found that after following all the steps below that color wiring diagrams cannot be opened or that they do not print properly. We are looking into th ...

Print Option: Color Wiring In B&W Below are the steps to configure your repair software to display SVG wiring diagrams but print them in black & white (monochrome).

Windows 7.0 Support Windows 7 Mitchell 1 now has answers for customers using or considering using Windows 7. Mitchell 1 customers can call 888.724.6742 or Contact Us. Solutions will vary by product.

Access Vintage Repair Information Q. I switched from desktop DVD to web (OD5.com/SK5.com) recently; can I access the Vintage (1982 & prior) information directly from my shop management software? A. It can not be accessed during re ...

Clearing Stored Password If it should become necessary to clear a stored password for ondemand5.com (or shopkey5.com) from a PC, use one of the attached 2 page documents (Word or pdf formats) and follow the instructions.

Fix OD5/SK5.com Printing of Headings / Figures (DPI) This setting can cause a problem in printing headings with figures; if you've experienced this issue, check your settings and make sure 96 DPI is selected. DPI = Dots per inch1. Right-click on y ...

Print a Marked Block of Text Watch a Quick Video to see how to print a marked block of article text.

Repair Printing Margins Fix When printing estimates from OnDemand5, the left margin of the estimate is not printed. Is there a print settings dialog where I can set margins?1. Open Internet Explorer, go to File, Page Setup ...

Change Print Size In OD5.com/SK5.com While you're in Internet Explorer, do you have the Size icon up on your toolbar? (below)Click on that to make your adjustment to font size, then re-open OD5.com or SK5.com. 1) If you don't have th ...

OD5.com/SK5.com Very Slow - Anything To Speed Up? Within Internet Explorer, go to Tools, Internet Options, click Delete Cookies, Delete Files/Check Delete all offline content and click clear history. Manually delete temp files under C:\D ...

Unable to Access Figures, Diagrams Or Repair History Open internet explorer, click on Tools, Internet Options. Click on the Security Tab, Trusted Sites, then the Sites box. Add either the http://www.OnDemand5.com OR https://www.ShopKey5.com site ...

DLL Error When Printing A Quote? Disabled IE add-on called "New.net, Inc."

Which Ports Are Used by OD5.com/SK5.com? Ports needed to use Ondemand5.com are 80, 8080, 8088, and 443. If you cannot gain access to the full site through any of the regular troubleshooting methods have the user clear their proxy (ser ...

Unable to View diagrams; SVG Viewer Won't Open Verify the SVG viewer is installed. Check for popup blocker programs preventing the SVG window from opening. Norton Pop-up blocker is the most common problem see How to disable Pop-up blo ...

SVG Diagram Printing Problem Certain SVG diagrams have a height and width that is not the standard 8.5 by 11 that the program expects. Program will simulate a zoomed condition when asked to print. Additional Examples ...

No Labor or Parts Transfer to Quote screen? From the Vehicle selection screen, delete the “Saved Quotes’, “Repair History”, and “TSB History” by clicking the “Delete All” option under each cat ...

Blank page displayed after login: How to fix (IE6) McAfee SiteAdvisor (a downloadable IE6 plug-in) is blocking the login's proper operation. Disable or uninstall McAfee SiteAdvisor. SiteAdvisor appears in the browser in the upper right corner. ...

Error: Page cannot be displayed using OnDemand5.com Within Internet Explorer, go to Tools, Internet Options, click Delete Cookies, Delete Files/Check Delete all offline content and click Clear History. Manually delete temp files under C:\Docume ...