Go to the Mitchell 1 Home Page
Find Rep | OnDemand5.com | Order | Support 
 
Support Docs
IP Check
Contact Us
Knowledgebase

<< support home page

eSupport Resources

Search support site:

If you can't find what you are looking for in these pages, please use our online forms to ask your question directly to a qualified support rep. We will reply within 24 hours.

Technical Support
help with product installation, data updates, or resolving software issues.

   

Product Support
questions or issues related to product content.

   
Customer Service
help with account information, billing status, or to update your address, phone number, e-mail address, or other account information.
   
Find Your Rep
your Mitchell Rep can answer many of your product-related questions or place your product order.
   

 

OnDemand5 Estimator FAQ

Getting Information About OnDemand5 Estimator: OnDemand5 Estimator User Guide (.pdf) | Product Information | System Requirements | Order OnDemand5 Estimator | Version 5.7 Enhancements

Free! Order NAPA parts from within your Mitchell1 Management and Repair and Estimating Software. Link to the NAPA Parts Catalog Order form.


Please browse our most frequently asked support questions before you contact Technical Support.

Windows 7.0 Support
Windows 7 Mitchell 1 now has answers for customers using or considering using Windows 7. Mitchell 1 customers can call 888.724.6742 or Contact Us. Solutions will vary by product.

Minimum XP Permissions Needed to Run OD5/SK5?
These are the permissions needed for access. Root Directory (C:\) Allow : Traverse Folder/Execute File List Folder/ Read Data Create Files/ Write Data Windows Directory (C:\ ...

Update Error: New Data DVD Version Mis-Match?
The disc in the selected drive is not compatible with this version of the software. You should have recently received an update set of data discs through the mail. Please register your new discs ...

Scrolling in Repair Articles is Slow or Choppy
From product home screen, click on Setup, then Custom Settings. The User Name and Password fields will normally be blank, just click OK to proceed. On the Features tab, check the box next to Artic ...

Poor DVD drive performance and/or HDD functioning slower?
Right-Click on My Computer and go to Properties. Go to Device Manager. Go to IDE ATA/ATAPI Controllers. Right-Click on both Primary IDE Channel and Secondary IDE Channel. Go to Propertie ...

Diagrams cut off printing with HP PSC1315 Printer
Disable bi-directional printing (check under spool settings then details in printer properties)

Mitchell Parts and Labor Guide (v.4.x) FAQ

(Top)

 

 

 

 
This page, and all contents, are Copyright (c) Mitchell Repair Information Company, LLC. All Rights Reserved. By accessing and using Mitchell Repair's web sites, each user agrees that they have read and agreed to be bound by the Legal Notices governing Mitchell Repair Online. Our Privacy Policy. The Mitchell 1 name is used herein by permission from Mitchell International, which has no ownership interest in Mitchell 1.